Issue with Twilio and AT&T impacting SMS delivery

Incident Report for Healthie

Resolved

Twilio has posted an update that they are seeing SMS messages sending successfully. "We are now observing successful SMS delivery to and from AT&T Network in United States of America. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available."
Posted Apr 22, 2025 - 10:57 EDT

Investigating

Twilio has posted a status update that they are seeing delivery issues to AT&T numbers. This would impact SMS-based 2FA and Appointment Reminder texts in Healthie. If you are using SMS-based 2FA and would like to temporarily disable it, please have an organization admin reach out to hello@gethealthie.com. Twilio will be posting updates at https://status.twilio.com/ and we continue to monitor.
Posted Apr 22, 2025 - 09:26 EDT
This incident affected: Healthie (Production).