All Systems Operational
Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) ? Operational
Healthie (Production) Operational
90 days ago
100.0 % uptime
Today
DoseSpot ? Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
System Updates Dec 16, 2024 00:00-01:00 EST
We will be performing system updates during this. During this window Healthie will be unavailable for 1-3 minutes.
Posted on Dec 10, 2024 - 19:47 EST
Past Incidents
Dec 13, 2024

No incidents reported today.

Dec 12, 2024

No incidents reported.

Dec 11, 2024
Webhook Backlog
Resolved - This should now be resolved, and all non-duplicate webhooks sent out. The queue returned to normal around ~5:20 PM eastern.
Dec 11, 17:35 EST
Update - We paused the retries to ensure no duplicates are sent, which has led to a new backlog. We are running a process to prevent duplicates, and the queue should be fully cleared in 20-30 minutes
Dec 11, 17:06 EST
Update - As part of clearing that, we're seeing a temporary delay across webhooks. The queue will fully clear in the next 10-15 minutes.
Dec 11, 16:30 EST
Update - From continued investigation, we are seeing this as specific to certain webhook types based on specific changed_field payloads holding these up. The queue should return to normal int he next 20-30 minutes
Dec 11, 16:16 EST
Investigating - Our team is investigating an increased backlog in our webhooks queue. All job are enqueued and will be sent once the backlog is cleared out.
Dec 11, 16:07 EST
Dec 10, 2024
Upcoming Database Restart on Staging
Resolved - This has completed, we saw elevated errors rates for 2-5 seconds.
Dec 10, 09:41 EST
Investigating - Healthie will be applying an update to one of our staging databases this morning that could potentially incur a short (minute or two period) of downtime. We'll post an update here when complete.
Dec 10, 09:37 EST
Dec 9, 2024

No incidents reported.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024
Potential Elevated Dosespot Response Times
Resolved - Dosespot has reported this is resolved as of 1:47pm eastern.
Dec 5, 14:52 EST
Monitoring - We have heard from customers that they are experiencing slowness and errors with Dosespot. We're continuing to follow up with Dosespot.
Dec 5, 12:58 EST
Investigating - Dosespot has informed us that they are seeing elevated response times that could lead to Dosespot errors or timeouts. We have not confirmed any impact to Healthie, but will continue to monitor.
Dec 5, 11:47 EST
Dec 4, 2024

No incidents reported.

Dec 3, 2024
Certain Webhooks accidentally disabled when combining users
Resolved - From ~4:30-10:30 PM Eastern, an edge case certain user combination (e.g merge account) actions led to some webhooks being disabled. The underlying issue is resolved. All impacted webhooks are being restored, and all patient, form_answer_group, appointment, patient-associated documents, and billing_item webhooks from that period were retroactively sent out.

We retroactively sent out webhooks for objects that did not have any of the webhook type sent during the period the webhook config was accidentally deleted. If a webhook config existed for the event type and was not removed, this could lead to some missed webhooks being treated as duplicates and not sent out.

If you need any other event types re-sent, or need the duplication checking verified, please let our team know, and we can re-send those for you.
Dec 3, 22:30 EST
Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

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