Healthie Status

Sep 26, 2023

No incidents reported today.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

Completed - The maintenance was completed successfully, incurring approximately 1 minute of downtime for some parts Healthie.
Sep 24, 21:46 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 21:30 EDT

Scheduled - We will be making database infrastructure improvements starting at 9:30 pm eastern. There will likely be a brief (~1 minute) period of downtime while a database is restarting.
Sep 18, 11:10 EDT

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

Dosespot service issues causing prescribing errors for some providers

Resolved - Dosespot resolved this issue at around ~8:20 pm eastern.
Sep 20, 22:55 EDT

Update - Dosespot has informed us that they expect this to be resolved via a fix they will release at ~8:30 PM ET
Sep 20, 19:58 EDT

Identified - Some providers are experiencing issues when trying to prescribe. Dosespot has confirmed it is an issue on their end and their team is actively working to resolve it. We continue to follow up with them, and will post updates as we have them.
Sep 20, 19:50 EDT

Sep 19, 2023

Increase in 504 Errors

Resolved - Our host took the underlying host servicing our containers out of service. This has been completed, and we are seeing everything as resolved. We closing the incident, but will continue to monitor.
Sep 19, 10:31 EDT

Monitoring - We are seeing user reports of an increase in 504 errors. From an initial investigation, this looks to have been related to host-level load balancing across our application containers. We have restarted our application containers which looks to have resolved the issue, and have reached out to our host. We are continuing to monitor.
Sep 19, 09:44 EDT

Sep 18, 2023

Issue loading whitelabel branding on the sign-in page

Resolved - This is now resolved
Sep 18, 16:50 EDT

Investigating - Some whitelabel customers are reporting issues with their branded logos appearing on the sign in page. We are investigating.
Sep 18, 16:27 EDT

Sep 17, 2023

Database Updates - Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
Sep 17, 21:40 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 21:31 EDT

Scheduled - We will be making database infrastructure improvements starting at 9:30 pm eastern. There will likely be a brief (~1 minute) period of downtime while a database is restarting.
Sep 7, 17:34 EDT

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

Issue loading some chart notes with conditional logic

Resolved - This has been resolved.
Sep 14, 13:45 EDT

Identified - We've identified an issue with loading some completed chart notes that utilize conditional logic. This should be resolved shortly.
Sep 14, 13:31 EDT

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.