Update - From Optum (Change Healthcare) at 2:20 PM EST:

"Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available."

As of now, Change Healthcare's Privacy Office and Security Information Teams are actively engaged in working to understand the impact to Change members and customers.

Feb 23, 2024 - 15:25 EST
Update - As of 11:32am EST, Optum (Change Healthcare) updated the status of the incident to state the disruption to Change Healthcare is expected to again last at least through the day.

Optum did clarify that the issue is specific to Change Healthcare and other systems across UnitedHealth Group are operational.

Feb 22, 2024 - 12:08 EST
Update - As of 940am EST, there are no additional updates from Optum (Change Healthcare) and they are still working to address the issue.
Feb 22, 2024 - 09:42 EST
Monitoring - Optum (Change Healthcare) as of 4pm ET is experiencing a network interruption related to a cyber security issue and their experts are working to address the matter. Once Optum became aware of the infiltration, in the interest of protecting their partners and patients, they took immediate action to disconnect their systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

You may follow along Optum’s status page here: https://status.changehealthcare.com/incidents/

Feb 21, 2024 - 17:23 EST
Investigating - Optum (Change Healthcare) is currently experiencing a network interruption and are working to resolve the issue. The disruption is expected to last through at least today February 21, 2024. We will update you as we learn more from Optum (Change Healthcare). This interruption only affects Healthie customers using our billing or lab offerings via Optum (Change Healthcare).
Feb 21, 2024 - 11:19 EST
Optum (Change Healthcare) ? Major Outage
Healthie Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Infrastructure upgrades Feb 25, 2024 22:00-23:00 EST
Healthie will be upgrading parts of our infrastructure to provide stability and performance improvements. During this time, the entire app, or individual organizations, may be unavailable for an expected time of 1–5 minutes, but possibly for as much as 30 minutes.
Posted on Feb 22, 2024 - 11:20 EST
Infrastructure Upgrades Mar 3, 2024 22:00-23:00 EST
Healthie will be upgrading parts of our infrastructure to provide stability and performance improvements. During this time, the entire app, or individual organizations, may be unavailable for an expected time of 1–5 minutes, but possibly for as much as 30 minutes.
Posted on Feb 09, 2024 - 21:46 EST
Past Incidents
Feb 24, 2024

No incidents reported today.

Feb 23, 2024

Unresolved incident: Optum (Change Healthcare) Experiencing Network Issues.

Feb 22, 2024
Feb 21, 2024
Resolved - Healthie experienced increased response times from approximately 1:00-1:07pm eastern. This led to slower loading and increased timeouts. Response times are now back to normal. Our team is investigating the root cause.
Feb 21, 13:00 EST
Feb 20, 2024

No incidents reported.

Feb 19, 2024

No incidents reported.

Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.

Feb 15, 2024

No incidents reported.

Feb 14, 2024

No incidents reported.

Feb 13, 2024
Resolved - A required full cache clear caused temporarily elevated response times (and error rates) as the cache re-generated. This has completed, and load times and errors should be back to normal.
Feb 13, 11:25 EST
Feb 12, 2024

No incidents reported.

Feb 11, 2024

No incidents reported.

Feb 10, 2024

No incidents reported.