Update - Optum/Change Healthcare has communicated that they expect to have some parts of Clinical Exchange Lab Orders and Results available to our customers the first week of April. However, getting lab partners (such as Quest or Labcorp, etc.) back online will take longer and would be expected in the following week(s).

To the question of whether patient health information has been compromised, Optum privacy office and security information teams are engaged and are still working to understand the impact to members, patients and customers.

As Healthie learns more details about timelines toward restoration or statements of impact, we will continue to share information with you.

Mar 26, 2024 - 14:53 EDT
Update - A Note from Healthie: At this time, it's unclear how long the Change Healthcare downtime will last. In a call with hospital executives, a United Health executive implied it could be weeks until the outage ends. Healthie offers a variety of clearinghouse partners, including Office Ally, who can be used while Change is down. If you're already using another third-party billing partner, please reach out directly to your point of contact that company for more on how they may be impacted. Healthie is a separate system from Change's offerings and Healthie's systems are unimpacted.

From Optum Change Healthcare: "Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.

Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.

Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.

We are working on multiple approaches to restored the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action."

Mar 01, 2024 - 09:40 EST
Update - From Optum (Change Healthcare) at 2:20 PM EST:

"Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.

We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available."

As of now, Change Healthcare's Privacy Office and Security Information Teams are actively engaged in working to understand the impact to Change members and customers.

Feb 23, 2024 - 15:25 EST
Update - As of 11:32am EST, Optum (Change Healthcare) updated the status of the incident to state the disruption to Change Healthcare is expected to again last at least through the day.

Optum did clarify that the issue is specific to Change Healthcare and other systems across UnitedHealth Group are operational.

Feb 22, 2024 - 12:08 EST
Update - As of 940am EST, there are no additional updates from Optum (Change Healthcare) and they are still working to address the issue.
Feb 22, 2024 - 09:42 EST
Monitoring - Optum (Change Healthcare) as of 4pm ET is experiencing a network interruption related to a cyber security issue and their experts are working to address the matter. Once Optum became aware of the infiltration, in the interest of protecting their partners and patients, they took immediate action to disconnect their systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.

You may follow along Optum’s status page here: https://status.changehealthcare.com/incidents/

Feb 21, 2024 - 17:23 EST
Investigating - Optum (Change Healthcare) is currently experiencing a network interruption and are working to resolve the issue. The disruption is expected to last through at least today February 21, 2024. We will update you as we learn more from Optum (Change Healthcare). This interruption only affects Healthie customers using our billing or lab offerings via Optum (Change Healthcare).
Feb 21, 2024 - 11:19 EST
Investigating - DoseSpot has been informed that Surescripts is experiencing a network interruption related to its vendor's (Change Healthcare) cyber security issue. Please be assured that there has been no security impact on the DoseSpot network due to this event.

Though there is no overall disruption to DoseSpot prescribing services, Real-Time Prescription Benefit (RTPB), eligibility transactions with Optum, and EPCS prescriptions to Change Healthcare pharmacies are impacted.

Impact:
• Inability to receive Real-Time Prescription Benefit data for patients with Optum plans
• Pharmacies are experiencing delays in dispensing due to eligibility checks/claims
• EPCS prescriptions to change health pharmacies have been disabled

Recommended Actions:
It is recommended that prescribers direct prescriptions to a different pharmacy other than Change Healthcare.

You should continue to use the DoseSpot ePrescribing platform as normal with confidence. We continue to monitor for any threats as part of our ongoing commitment to our customers and their data and will continue to provide additional updates as needed.

Updates from DoseSpot can be seen here: https://www.dosespot.com/application-status

Feb 27, 2024 - 13:24 EST
Optum (Change Healthcare) ? Major Outage
Healthie (Production) Operational
90 days ago
99.99 % uptime
Today
DoseSpot ? Partial Outage
90 days ago
74.48 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 15, 2024

No incidents reported today.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024

No incidents reported.

Apr 10, 2024

No incidents reported.

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024
Resolved - An update has been deployed to resolve this issue.
Apr 2, 14:18 EDT
Investigating - An error with a rate limiter is causing sign in errors on Staging. Our team is investigating. There is no production impact.
Apr 2, 14:01 EDT
Apr 1, 2024

No incidents reported.