AI Scribe - Note Generation Reliability
Identified - We are aware of an issue where a small percentage of AI Scribe sessions fail to generate a note due to connection interruptions between Zoom's Real-Time Media Streams service and our system. We've identified multiple contributing factors and several improvements have already shipped. We are working closely with Zoom to fully resolve the automatic connection recovery issue. We will update this page as progress continues.
Feb 09, 2026 - 15:21 EST
Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) Operational
Healthie (Production) Operational
90 days ago
99.99 % uptime
Today
DoseSpot Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled updates to the AI Scribe and Instant Transcription system Feb 11, 2026 00:00-00:30 EST

We’ll be performing scheduled updates to the AI Scribe and Instant Transcription system during this time. AI Scribe and Instant Transcriptions will be temporarily unavailable — likely for about 5 minutes, but possibly up to 30 minutes.
Posted on Feb 10, 2026 - 16:00 EST
Feb 10, 2026

No incidents reported today.

Feb 9, 2026

Unresolved incident: AI Scribe - Note Generation Reliability.

Feb 8, 2026
Scheduled updates to the AI Scribe and Instant Transcription system
Completed - The scheduled maintenance has been completed.
Feb 8, 00:30 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 00:00 EST
Scheduled - We’ll be performing scheduled updates to the AI Scribe and Instant Transcription system during this time. AI Scribe and Instant Transcriptions will be temporarily unavailable — likely for about 5 minutes, but possibly up to 30 minutes.
Feb 6, 20:51 EST
Feb 7, 2026

No incidents reported.

Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

Feb 3, 2026

No incidents reported.

Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
Elevated error rates with Zus
Resolved - We've seen error rates return to normal.
Jan 31, 13:10 EST
Investigating - We're investigating new reports of errors occurring when attempting to use the Zus integration. This may prevent patient and provider syncing with Zus.

Our team has raised the issue with Zus and they're investigating.
Jan 30, 12:45 EST
Jan 30, 2026
Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
Increased Error Rates from Zus API
Resolved - We have seen error rates return to normal.
Jan 27, 17:00 EST
Investigating - The issue with Zus returning abnormal errors has re-appeared. We have re-raised this with Zus.
Jan 27, 13:45 EST
Increased Error Rates from Zus API
Resolved - Zus has resolved an issue on their end and this should be back to normal.
Jan 27, 11:51 EST
Investigating - Around 10AM eastern, Healthie began to receive higher timeout rates and abnormal error responses from the Zus API. This may be preventing patient and provider syncing with Zus. Our team has raised this with Zus and is investigating.
Jan 27, 10:51 EST
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