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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare)
Operational
Healthie (Production)
Operational
90 days ago
99.98
% uptime
Today
DoseSpot
Operational
90 days ago
100.0
% uptime
Today
Healthie (Sandbox)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Past Incidents
Feb 28, 2026
Completed -
The scheduled maintenance has been completed.
Feb 28, 01:00 EST
Feb 28, 01:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 00:00 EST
Feb 28, 00:00 EST
Scheduled -
We will be undergoing scheduled maintenance during this time.
Feb 27, 16:02 EST
Feb 27, 16:02 EST
Feb 27, 2026
Resolved -
We saw internal server errors temporarily in staging that prevented access for a brief period. The issue had been identified and addressed and there was no impact on API calls and no production impact.
Feb 27, 12:04 EST
Feb 27, 12:04 EST
Feb 26, 2026
No incidents reported.
Feb 25, 2026
Resolved -
This incident has been resolved.
Feb 25, 11:15 EST
Feb 25, 11:15 EST
Monitoring -
Healthie is back up and running. We are continuing to monitor.
Feb 25, 11:10 EST
Feb 25, 11:10 EST
Investigating -
Healthie is currently unavailable. Some users may see blank screens or pages that fail to load. We are investigating and will post updates here.
Feb 25, 11:04 EST
Feb 25, 11:04 EST
Feb 24, 2026
No incidents reported.
Feb 23, 2026
Resolved -
DoseSpot's team has resolved the issue and access to the DoseSpot integration is back to normal. We're marking this incident as resolved.
Feb 23, 18:51 EST
Feb 23, 18:51 EST
Monitoring -
DoseSpot has confirmed they are experiencing a performance issue and are working to resolve it. DoseSpot is slow to load and in some cases, may not load at all. We will update this page when DoseSpot reports a resolution.
Feb 23, 16:41 EST
Feb 23, 16:41 EST
Resolved -
Google Calendar sync processing returned to normal as of 3:30 PM ET.
Syncs initially started to be delayed at around 10:30 AM ET, with fixes being deployed at 1:40 PM and 2:45 PM. Queues are now fully caught up and we're marking this incident as resolved.
Feb 23, 15:43 EST
Syncs initially started to be delayed at around 10:30 AM ET, with fixes being deployed at 1:40 PM and 2:45 PM. Queues are now fully caught up and we're marking this incident as resolved.
Feb 23, 15:43 EST
Investigating -
We're investigating reports of delays in processing Google Calendar sync updates. As soon as we have more details, we'll post another update.
Feb 23, 13:17 EST
Feb 23, 13:17 EST
Feb 22, 2026
No incidents reported.
Feb 21, 2026
No incidents reported.
Feb 20, 2026
No incidents reported.
Feb 19, 2026
Resolved -
Stability Confirmed
Following Zoom’s connectivity updates and the release of enhanced reconnection logic within AI Scribe, we have observed sustained stability and a continued reduction in related session failures.
Based on ongoing monitoring and maintained performance, this incident is now considered resolved. We will continue to monitor system performance as part of standard operations.
Thank you for your patience while we worked through this issue.
Feb 19, 17:22 EST
Following Zoom’s connectivity updates and the release of enhanced reconnection logic within AI Scribe, we have observed sustained stability and a continued reduction in related session failures.
Based on ongoing monitoring and maintained performance, this incident is now considered resolved. We will continue to monitor system performance as part of standard operations.
Thank you for your patience while we worked through this issue.
Feb 19, 17:22 EST
Monitoring -
Improvements Released
Zoom has deployed connectivity updates over the weekend. Additionally, we have released enhanced reconnection logic within AI Scribe to better handle interrupted or missing RTMS connection signals.
Initial data indicates a significant reduction in related session failures. We are continuing active monitoring to validate sustained stability and remain engaged with Zoom.
We will provide further updates as monitoring progresses.
Feb 17, 16:37 EST
Zoom has deployed connectivity updates over the weekend. Additionally, we have released enhanced reconnection logic within AI Scribe to better handle interrupted or missing RTMS connection signals.
Initial data indicates a significant reduction in related session failures. We are continuing active monitoring to validate sustained stability and remain engaged with Zoom.
We will provide further updates as monitoring progresses.
Feb 17, 16:37 EST
Update -
Continued Mitigation in Progress
Zoom has informed us of upcoming connectivity improvements on their end. We will closely monitor whether these changes have any impact on the issue affecting a small percentage of AI Scribe sessions.
In parallel, we are proceeding with our own mitigation work. Our team has implemented additional safeguards, including enhanced reconnection logic, designed to prevent these Zoom-related inconsistencies from interrupting session completion. This work is in final stages prior to deployment.
Zoom will also continue its investigation next week, and we have additional working sessions scheduled to review findings and next steps. We expect a significant reduction in related errors once our mitigation is live. We remain actively engaged with Zoom and will continue to provide updates as progress continues.
Feb 13, 18:07 EST
Zoom has informed us of upcoming connectivity improvements on their end. We will closely monitor whether these changes have any impact on the issue affecting a small percentage of AI Scribe sessions.
In parallel, we are proceeding with our own mitigation work. Our team has implemented additional safeguards, including enhanced reconnection logic, designed to prevent these Zoom-related inconsistencies from interrupting session completion. This work is in final stages prior to deployment.
Zoom will also continue its investigation next week, and we have additional working sessions scheduled to review findings and next steps. We expect a significant reduction in related errors once our mitigation is live. We remain actively engaged with Zoom and will continue to provide updates as progress continues.
Feb 13, 18:07 EST
Update -
We are continuing to work on a fix for this issue.
Feb 11, 19:17 EST
Feb 11, 19:17 EST
Update -
**Update – Ongoing Investigation**
We are continuing to investigate an issue impacting a small percentage of AI Scribe sessions related to Zoom’s Real-Time Media Streams connection.
Through deeper analysis, we’ve identified two primary causes contributing to most affected sessions:
* In certain cases, Zoom does not return expected connection or disconnect signals, preventing Scribe from starting or completing properly.
* Periods of high simultaneous session volume (such as appointments starting at the top of the hour) may impact connection stability.
In parallel, our team is developing reconnection logic to automatically recover sessions when mid-session disruptions occur. However, the inconsistencies in Zoom's signals are making this implementation more complex than anticipated. Our team is actively working on a workaround while partnering with Zoom to address the underlying issues.
Our teams remain closely engaged, and we will continue to share updates as progress is made.
Feb 11, 19:13 EST
We are continuing to investigate an issue impacting a small percentage of AI Scribe sessions related to Zoom’s Real-Time Media Streams connection.
Through deeper analysis, we’ve identified two primary causes contributing to most affected sessions:
* In certain cases, Zoom does not return expected connection or disconnect signals, preventing Scribe from starting or completing properly.
* Periods of high simultaneous session volume (such as appointments starting at the top of the hour) may impact connection stability.
In parallel, our team is developing reconnection logic to automatically recover sessions when mid-session disruptions occur. However, the inconsistencies in Zoom's signals are making this implementation more complex than anticipated. Our team is actively working on a workaround while partnering with Zoom to address the underlying issues.
Our teams remain closely engaged, and we will continue to share updates as progress is made.
Feb 11, 19:13 EST
Identified -
We are aware of an issue where a small percentage of AI Scribe sessions fail to generate a note due to connection interruptions between Zoom's Real-Time Media Streams service and our system. We've identified multiple contributing factors and several improvements have already shipped. We are working closely with Zoom to fully resolve the automatic connection recovery issue. We will update this page as progress continues.
Feb 9, 15:21 EST
Feb 9, 15:21 EST
Feb 18, 2026
Resolved -
This has been resolved.
Feb 18, 17:56 EST
Feb 18, 17:56 EST
Investigating -
We are seeing issues with signing in to Staging. This may also potentially be impacting API calls. There is no impact to production.
Feb 18, 17:41 EST
Feb 18, 17:41 EST
Feb 17, 2026
Completed -
The scheduled maintenance has been completed.
Feb 17, 00:30 EST
Feb 17, 00:30 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 00:00 EST
Feb 17, 00:00 EST
Scheduled -
We will be performing scheduled maintenance on the AI Scribe and Instant Transcription features beginning at 12:00 AM EST on February 17, 2026. Both services will be temporarily unavailable during this time. We expect the interruption to last about 5 minutes, though it may extend up to 30 minutes.
Feb 16, 21:20 EST
Feb 16, 21:20 EST
Feb 16, 2026
No incidents reported.
Feb 15, 2026
No incidents reported.
Feb 14, 2026
No incidents reported.