Between 7/30 at 12:30pm eastern and 7/31 at 2:24pm eastern, manually triggered form requests for non-editable Healthie forms (e.g billing info, client policy, profile picture) were not sent out, despite no error being shown. This did not impact recurring forms, forms that are part of intake flows, and custom forms. It was caused by an incorrect validation.
If you'd like all of your impacted requested forms from that period sent out, please email hello@gethealthie.com and we will process that for you. You can also re-trigger specific form requests, and they will go out as normal.