Reported Issues Loading Dosespot

Incident Report for Healthie

Resolved

This incident has been resolved.
Posted Jul 25, 2024 - 12:15 EDT

Update

This has been resolved. Providers will need to refresh their screen to ensure they are on the latest version. This issue was caused due to a front-end issue with a URL route for the /prescriptions path. Our team will conduct a post-mortem.
Posted Jul 25, 2024 - 12:15 EDT

Identified

We've identified the issue with a specific URL route (specifically /users/USER_ID/prescriptions). We're releasing an update now to resolve this.
Posted Jul 25, 2024 - 11:48 EDT

Investigating

We have received reports that Dosespot is having trouble loading. From an initial review, API calls to Dosespot appear to be working fine, but there is an issue showing the Dosespot iFrame. Our team is investigating.
Posted Jul 25, 2024 - 11:42 EDT
This incident affected: Healthie (Production).