Payment Processing Fees Not Correctly Taken Out For Some Payments

Incident Report for Healthie

Resolved

Starting on 5/12 at ~9:45 AM and ending on 5/15 at ~12:30 pm, some payments did not have processing fees taken out. We will be doing a reconciliation to correctly take those fees out that will appear as a single transfer item in reporting.

Posted May 15, 2025 - 12:30 EDT