An Update on Change Healthcare (Optum) Clinical Exchange Lab Orders and Results Integration As you may have already noticed, Change Healthcare Clinical Exchange (the portal that is part of Healthie's e-Lab integration) is now available online. It appears that historical records of labs orders/results are available on Clinical Exchange as expected. However there are some important differences in the current feature functionality that should be called out:
So far only Labcorp and Quest are reconnected. Additional labs will be reconnected weekly.
Electronic ordering is not yet available. This means that lab orders can be printed/downloaded to be provided to the patient. Patients will need to take their order paperwork with them to their lab appointments. Results will be returned electronically.
All users accessing Clinical Exchange directly would need to update current login credentials to an (Optum) One Healthcare ID (which includes multi-factor authentication).
Healthie is currently conducting testing to confirm users can access the integration as expected. We will provide regular updates as we move toward re-establishing this integration.
Posted Apr 30, 2024 - 18:12 EDT
Update
Optum/Change Healthcare has communicated that they expect to have some parts of Clinical Exchange Lab Orders and Results available to our customers the first week of April. However, getting lab partners (such as Quest or Labcorp, etc.) back online will take longer and would be expected in the following week(s).
To the question of whether patient health information has been compromised, Optum privacy office and security information teams are engaged and are still working to understand the impact to members, patients and customers.
As Healthie learns more details about timelines toward restoration or statements of impact, we will continue to share information with you.
Posted Mar 26, 2024 - 14:53 EDT
Update
A Note from Healthie: At this time, it's unclear how long the Change Healthcare downtime will last. In a call with hospital executives, a United Health executive implied it could be weeks until the outage ends. Healthie offers a variety of clearinghouse partners, including Office Ally, who can be used while Change is down. If you're already using another third-party billing partner, please reach out directly to your point of contact that company for more on how they may be impacted. Healthie is a separate system from Change's offerings and Healthie's systems are unimpacted.
From Optum Change Healthcare: "Change Healthcare can confirm we are experiencing a cybersecurity issue perpetrated by a cybercrime threat actor who has represented itself to us as ALPHV/Blackcat.
Our experts are working to address the matter and we are working closely with law enforcement and leading third-party consultants, Mandiant and Palo Alto Network, on this attack against Change Healthcare's systems. We are actively working to understand the impact to members, patients and customers.
Patient care is our top priority, and we have multiple workarounds to ensure people have access to the medications and the care they need. Based on our ongoing investigation, there's no indication that Optum, UnitedHealthcare and UnitedHealth Group systems have been affected by this issue.
We are working on multiple approaches to restored the impacted environment and continue to be proactive and aggressive with all our systems, and if we suspect any issue with the system, we will immediately take action."
Posted Mar 01, 2024 - 09:40 EST
Update
From Optum (Change Healthcare) at 2:20 PM EST:
"Change Healthcare is experiencing a cyber security issue, and our experts are working to address the matter. Once we became aware of the outside threat, and in the interest of protecting our partners and patients, we took immediate action to disconnect Change Healthcare’s systems to prevent further impact. This action was taken so our customers and partners do not need to. We have a high-level of confidence that Optum, UnitedHealthcare and UnitedHealth Group systems have not been affected by this issue.
We are working on multiple approaches to restore the impacted environment and will not take any shortcuts or take any additional risk as we bring our systems back online. We will continue to be proactive and aggressive with all our systems and if we suspect any issue with the system, we will immediately take action and disconnect. The disruption is expected to last at least through the day. We will provide updates as more information becomes available."
As of now, Change Healthcare's Privacy Office and Security Information Teams are actively engaged in working to understand the impact to Change members and customers.
Posted Feb 23, 2024 - 15:25 EST
Update
As of 11:32am EST, Optum (Change Healthcare) updated the status of the incident to state the disruption to Change Healthcare is expected to again last at least through the day.
Optum did clarify that the issue is specific to Change Healthcare and other systems across UnitedHealth Group are operational.
Posted Feb 22, 2024 - 12:08 EST
Update
As of 940am EST, there are no additional updates from Optum (Change Healthcare) and they are still working to address the issue.
Posted Feb 22, 2024 - 09:42 EST
Monitoring
Optum (Change Healthcare) as of 4pm ET is experiencing a network interruption related to a cyber security issue and their experts are working to address the matter. Once Optum became aware of the infiltration, in the interest of protecting their partners and patients, they took immediate action to disconnect their systems to prevent further impact. The disruption is expected to last at least through the day. We will provide updates as more information becomes available.
Optum (Change Healthcare) is currently experiencing a network interruption and are working to resolve the issue. The disruption is expected to last through at least today February 21, 2024. We will update you as we learn more from Optum (Change Healthcare). This interruption only affects Healthie customers using our billing or lab offerings via Optum (Change Healthcare).