Twilio SMS delays

Incident Report for Healthie

Resolved

Resolved: SMS delivery time for all carriers is back to normal. 2FA and appointment reminder messages are again being sent and delivered without delay.

Posted Dec 01, 2025 - 19:13 EST

Investigating

Some 2FA and appointment reminder texts may be delayed by a few minutes. Twilio is investigating an issue affecting certain phone carriers.

We're tracking the incident here: https://status.twilio.com/incidents/lvcmgt3lrdqp. We're monitoring closely and will post updates as we have more details to share.

Posted Dec 01, 2025 - 13:06 EST

This incident affected: Healthie (Production).