All Systems Operational

Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) Operational
Healthie (Production) Operational
90 days ago
99.76 % uptime
Today
DoseSpot Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
99.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 12, 2026

No incidents reported today.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Long page loads and white screens
Resolved - This incident has been resolved. One of the Redis instances we use for rate limiting began returning a large number of connection errors.

We’re continuing to investigate this as a top priority and will also adjust our failure handling so that even if this part of the system encounters issues, it does not disrupt or block request processing.
Jan 8, 17:48 EST
Monitoring - All services are back online, and system performance is returning to normal. We are continuing to monitor closely.
Jan 8, 16:40 EST
Investigating - We're investigating reports of elevated page loads and white screens appearing when accessing Healthie. In some cases Healthie may not load at all.

We'll post another update as soon as we have more details.
Jan 8, 16:14 EST
Jan 7, 2026
Errors when working with charting notes, submitting forms
Resolved - We aren't observing any new instances of the error after the deployment of our fix. We're marking this incident as resolved.
Jan 7, 17:18 EST
Monitoring - Starting at around 2:27 PM EST we started investigating reports of errors occurring when providers were viewing charting notes and patients were submitting forms.

A fix has been deployed as of 3:02 PM EST and these errors should be resolved after refreshing or clearing your browser cache.

We're monitoring to ensure the issue resolved and will provide another update before closing this incident.
Jan 7, 15:07 EST
Jan 6, 2026

No incidents reported.

Jan 5, 2026
Slow response times
Resolved - Queues are all caught up and response times have remained at normal levels. We're marking this incident as resolved.
Jan 5, 16:38 EST
Monitoring - Response times are back to normal. Some parts of the platform may have been inaccessible or white screens may have been observed while we were investigating the cause of increased page loads.

Queues related to forms or report generation may be delayed while our system catches up.

We're continuing to monitor to ensure the issue is fully resolved and will provide another update before marking this closed.
Jan 5, 15:33 EST
Investigating - We are investigating reports of slower than normal response times, resulting in increased page loads. We'll post another update as soon as we have more details.
Jan 5, 14:55 EST
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025

No incidents reported.

Dec 29, 2025
Slow response times
Resolved - We’ve identified and resolved the cause of the increased page load times. All services are operating normally.
Dec 29, 16:54 EST
Update - We are continuing to investigate this issue.
Dec 29, 15:41 EST
Investigating - We are investigating reports of slower than normal response times, resulting in increased page loads. We'll post another update as soon as we have more details.
Dec 29, 15:30 EST
Scheduled updates to the AI Scribe system
Completed - The scheduled maintenance has been completed.
Dec 29, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 00:00 EST
Scheduled - We’ll be performing scheduled updates to the AI Scribe system during this time. AI Scribe will be temporarily unavailable — likely for about 5 minutes, but possibly up to 30 minutes.
Dec 23, 13:48 EST
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