Resolved -
Response times are back to normal. A Redis server used for caching became non-responsive, leading to much higher response times and timeouts. Our team is investigating and will put mitigating steps in place to ensure this does not happen again. Webhook latency fully returned to normal at ~5:37 pm eastern
Jul 14, 16:26 EDT
Monitoring -
Our team is seeing response times return back to normal. We are continuing to investigate the root cause.
Jul 14, 16:18 EDT
Update -
Our team has identified the issue as related to a Redis cluster and continues to investigate
Jul 14, 16:16 EDT
Investigating -
We are seeing an increase in response times and reports of white screens. Our team is investigating
Jul 14, 16:11 EDT