All Systems Operational

Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) ? Operational
Healthie (Production) Operational
90 days ago
99.76 % uptime
Today
DoseSpot ? Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
99.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Infrastructure maintenance Nov 3, 2025 00:00-01:00 EST

We will be performing infrastructure maintenance. During this window, parts of the app may experience partial or full unavailability. The period of unavailability is expected to be as low as 30 seconds, but may be as high as 5 minutes.
Posted on Oct 15, 2025 - 11:16 EDT
Oct 29, 2025

No incidents reported today.

Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Possible Delay in ChangeHealth Lab Results
Resolved - This is now resolved.
Oct 23, 18:17 EDT
Update - We are continuing to investigate this issue.
Oct 20, 08:20 EDT
Investigating - We are investigating possible delays in pulling results from ChangeHealth. This is specific to Change Health. eLabs Direct by Healthie, Rupa, etc are not impacted.
Oct 17, 13:24 EDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025
Automated payments not processed this morning (10/20)
Resolved - All scheduled payments from 10/20 have been attempted.
Oct 21, 12:14 EDT
Investigating - Due to the AWS incident, automated payments were not run this morning. We will process all scheduled payments tomorrow (10/21). Please do not manually charge for the payments in the interim as that may lead to double charges.
Oct 20, 17:24 EDT
Oct 20, 2025
Slow response times due to AWS Incident
Resolved - Webhooks are fully caught up, and response times are back to normal. This incident is resolved.
Oct 20, 16:14 EDT
Update - We have been able to scale up and beyond our typical mid-day capacity. Response times should be back to normal, and background processes (specifically webhooks) have begun to catch up. We continue to monitor.
Oct 20, 15:18 EDT
Update - We are seeing some (smaller) successes amongst failing scaling attempts and have been able to add more capacity which should help with response times. We're still far below normal response times and capacity and continue to work to get everything back to normal here.
Oct 20, 14:27 EDT
Update - AWS has shared a positive update- "the internal subsystems of EC2 are now showing early signs of recovering in a few Availability Zones (AZs) in the US-EAST-1 Region. We are applying mitigations to the remaining AZs at which point we expect launch errors and network connectivity issues to subside.".

Once we are able to launch new EC2 instances, we would expect response times to return to normal and this incident to be resolved. We're continuing to monitor.
Oct 20, 13:44 EDT
Update - AWS is "in the process of validating a fix and will deploy to the first AZ as soon as they have confidence they can do so safely."
Oct 20, 13:05 EDT
Update - AWS "have identified and are applying next steps to mitigate throttling of new EC2 instance launches.". This is what needs to be restored for Healthie's response times to return to normal, so this is a positive step. We continue to monitor.
Oct 20, 12:17 EDT
Update - AWS has "narrowed down the source of the network connectivity issues" and identified the root cause. They are actively working on mitigations but are still "throttling requests for new EC2 instances" which blocks us from provisioning needed capacity. We continue to monitor the situation closely.
Oct 20, 11:49 EDT
Update - AWS continues to experience severe networking issues (as they are updating at https://health.aws.amazon.com/health/status). We continue to monitor and re-attempt to provision additional capacity.
Oct 20, 11:10 EDT
Update - We've confirmed we're seeing slower response times. We continue to work to provision the needed capacity. We have paused sending webhooks to help lessen server traffic as we work to scale capacity. All will be sent once we're able to successfully scale.
Oct 20, 09:26 EDT
Investigating - AWS continues to have issues with EC2 instances which is preventing us from automatically scaling to our normal server capacity (https://health.aws.amazon.com/). This is leading to slower than normal response times. Our team is monitoring and working with our host to scale up to the needed capacity.
Oct 20, 09:10 EDT
Healthie is unavailable due to AWS incident
Resolved - AWS has recovered most services and Healthie became available again at ~5 AM eastern. We are continuing to monitor.
Oct 20, 08:19 EDT
Investigating - Our hosting provider, AWS, is currently experiencing a substantial incident with multiple services. This is causing the Healthie platform to become unavailable. The AWS incident can be followed here: https://health.aws.amazon.com/health/status

The most recent update from AWS is:

"Oct 20 12:11 AM PDT We are investigating increased error rates and latencies for multiple AWS services in the US-EAST-1 Region"
Oct 20, 03:21 EDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

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