SFax experiencing delays processing inbound and outbound faxes
Monitoring - Our fax provider, SFax, is experiencing delays of up to ~4 hours processing inbound and outbound faxes. This issue appeared to have started Monday and is ongoing. SFax is aware of the issue, and is working to resolve it. All outbound and inbound faxes will be processed, but this issue may lead to seeing faxes stuck in a "Pending" state in Healthie for longer, and to delays with receiving faxes.
Nov 20, 2024 - 09:51 EST
Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) ? Operational
Healthie (Production) Operational
90 days ago
99.94 % uptime
Today
DoseSpot ? Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

Unresolved incident: SFax experiencing delays processing inbound and outbound faxes.

Nov 19, 2024

No incidents reported.

Nov 18, 2024
Issue with Webhook Sending
Resolved - Between ~9:30 and 11:45 AM eastern, we saw some webhooks fail to send due to an issue with Sidekiq job batching. Our team is investigating to confirm which expected webhooks were impacted
Nov 18, 11:56 EST
System upgrades
Completed - The scheduled maintenance has been completed. There were periods of downtime around ~10:00 PM Eastern and ~12:30 PM eastern.
Nov 18, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 22:00 EST
Scheduled - We will be performing upgrades to our systems. During this window, Healthie will be unavailable for a period of 5-10 minutes.
Nov 12, 23:26 EST
Nov 17, 2024
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
Dosespot Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Nov 8, 22:20 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 22:00 EST
Scheduled - At 2:17 pm eastern today, our eRX vendor, Dosespot, announced scheduled maintenance for tonight. Healthie eRX functionality (and API calls involving Dosespot) are likely to be unavailable during this time. Their full announcement is posted below.

We wanted to inform you about an upcoming scheduled maintenance that will temporarily affect our services due to a system update. The expected downtime is 0-20 minutes.
Downtime Begins: Friday, November 8, 2024 at 10:00 PM EST
Downtime Ends: Friday, November 8, 2024 at 10:20 PM EST
During this period, there will be a temporary interruption to our services as we perform necessary updates to enhance system performance and security.
Nov 8, 14:51 EST
Nov 7, 2024

No incidents reported.

Nov 6, 2024

No incidents reported.

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