Delayed outbound faxes
Monitoring - Sfax has deployed a fix to address what was causing outbound faxes to be delayed.

We're seeing a restoration to the normal delivery times of outbound faxes and are continuing to monitor to ensure a full resolution.
Jan 23, 2026 - 21:22 EST
Identified - Sfax, our faxing provider, is reporting an issue on their end that's impacting the delivery of sent faxes, causing them to remain in a "Pending" status.

They're actively investigating and working on resolving what's introducing these delays. We'll post another update as soon as we have more info.
Jan 23, 2026 - 16:09 EST
Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) Operational
Healthie (Production) Operational
90 days ago
99.99 % uptime
Today
DoseSpot Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 26, 2026

No incidents reported today.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026

Unresolved incident: Delayed outbound faxes.

Jan 22, 2026

No incidents reported.

Jan 21, 2026
Staging webhooks not receiving events
Resolved - This was resolved around 10:30 AM eastern.
Jan 21, 11:35 EST
Investigating - We're investigating reports of webhook events not being sent out for accounts in the Staging environment.

Production is not affected. We'll post another update when we have more details.
Jan 20, 20:57 EST
Scheduled updates to the AI Scribe and Instant Transcription system
Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:00 EST
Scheduled - We’ll be performing scheduled updates to the AI Scribe and Instant Transcription system during this time. AI Scribe and Instant Transcriptions will be temporarily unavailable — likely for about 5 minutes, but possibly up to 30 minutes.
Jan 20, 10:52 EST
Jan 20, 2026
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026
Twilio issue preventing 2FA code delivery
Resolved - This incident is resolved. Texts containing 2FA codes or reminder texts have continued to be received as expected by affected users and we haven't observed any new reports of text message delivery issues.
Jan 15, 18:48 EST
Monitoring - Twilio has marked their incident with Verizon as resolved and we're starting to see messages be delivered as normal to affected users.

We're continuing to monitor to ensure the issue that was causing delays in text message receipt is fully addressed. Once we're confident message delivery is back to normal for all accounts, we'll close out this incident.
Jan 15, 14:20 EST
Update - Twilio's Engineering team is continuing to work with their carrier partners to resolve the issue causing delivery delays when 2FA codes and reminder texts are sent to US phone numbers under Verizon.

We're still monitoring the situation and will post another update when we have more details.
Jan 14, 18:08 EST
Identified - Our SMS provider Twilio is reporting delays in sending to certain US phone carriers including Verizon that could delay the receipt of 2FA and reminder texts.

See additional details on https://status.twilio.com/.

We're monitoring the situation and will provide updates as soon as we know more.
Jan 14, 14:06 EST
White screens and elevated page loads
Resolved - Response times were brought back to normal at around 5:05 PM EST. Load times have remained stable since then and white screens are no longer appearing when using Healthie.

We're marking this incident as resolved.
Jan 15, 18:35 EST
Investigating - We're actively investigating reports of white screens and elevated page loads when accessing Healthie.

As soon as we have more to share, we'll post another update.
Jan 15, 17:07 EST
Jan 14, 2026
Jan 13, 2026
Elevated loading times and white screens
Resolved - This incident is resolved. Loading times and system performance have remained stable at normal levels, and we haven't observed any additional occurrences of white screens on Production.
Jan 13, 18:13 EST
Monitoring - Load times are back to normal and white screens are no longer appearing when accessing Healthie on Production.

We're continuing to monitor the situation to ensure the issue is fully resolved.
Jan 13, 12:26 EST
Investigating - We're investigating reports of increased loading times and white screens appearing on Production, which may prevent Healthie from loading at all.

We'll post another update as soon as we have more info.
Jan 13, 12:10 EST
Jan 12, 2026

No incidents reported.

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