All Systems Operational

Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) Operational
Healthie (Production) Operational
90 days ago
99.76 % uptime
Today
DoseSpot Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
99.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 4, 2025

No incidents reported today.

Dec 3, 2025
Sfax outage affecting Healthie
Resolved - Sfax has addressed the outage and faxing functionality is back to normal: you should no longer see errors when accessing or sending faxes, as well as when saving them to a client's documents folder.

Faxes sent during the outage will be received after being processed by Sfax: they're working through the backlog to ensure any pending transmissions are delivered to their intended recipients.
Dec 3, 18:40 EST
Update - Sfax has confirmed that faxing in general is now being affected by this issue: you may also see errors when attempting to send faxes or when trying to save faxes to a client's document folder in addition to what's been reported so far.

They're continuing to work on a solution.
Dec 3, 14:48 EST
Update - We've confirmed that viewing sent faxes is also sometimes affected by the same "500" error. Sfax is continuing to investigate the issue.
Dec 3, 13:43 EST
Identified - Our faxing provider Sfax is reporting an issue that is impacting user ability to access parts of their platform, including received faxes. You may see a "500" error when attempting to access affected faxes until the issue has been resolved.

We're monitoring and will provide updates as we have more info.
Dec 3, 13:26 EST
Slow page loads
Resolved - Between ~5:10 and ~5:25 pm eastern, we saw response times on average ~3x slower than normal. This has now been resolved.
Dec 3, 17:34 EST
Investigating - We're currently investigating slow page loads across the product. We'll provide updates as we know more.
Dec 3, 17:21 EST
Dec 2, 2025

No incidents reported.

Dec 1, 2025
Twilio SMS delays
Resolved - Resolved: SMS delivery time for all carriers is back to normal. 2FA and appointment reminder messages are again being sent and delivered without delay.
Dec 1, 19:13 EST
Investigating - Some 2FA and appointment reminder texts may be delayed by a few minutes. Twilio is investigating an issue affecting certain phone carriers.

We're tracking the incident here: https://status.twilio.com/incidents/lvcmgt3lrdqp. We're monitoring closely and will post updates as we have more details to share.
Dec 1, 13:06 EST
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025
Twilio issue causing SMS delays
Resolved - SMS delivery for all major carriers is back to normal. 2FA and appointment reminder texts are sending again as expected without delay. We're marking this one as resolved.
Nov 28, 18:58 EST
Investigating - Our SMS provider, Twilio, is reporting delays sending to US carriers (https://status.twilio.com/) which could potentially delay 2FA and appointment reminder texts (we believe by a few minutes). We are continuing to monitor Twilio's updates as they provide them.
Nov 28, 11:56 EST
Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
Interruption in Transcribing for Instant Transcribes and AI Scribes
Resolved - An unexpected infrastructure restart caused an error with ongoing media streams at 3:00:42 pm eastern. This prevented new transcript data being transmitted for meetings that were in the process of being transcribed, and will lead to partial transcripts for those sessions.
We have adjusted internal infrastructure configuration to ensure this does not happen again. There was no impact on sessions completed to, or starter after that specific time window.
Nov 21, 15:34 EST
Nov 20, 2025
Error creating and updating Google calendar syncs
Resolved - This has been resolved.
Nov 20, 12:28 EST
Investigating - We are seeing elevated error rates creating or editing Google Calendar syncs. Our team is working on a resolution, and expect this to be resolved in the next ~30 minutes.
Nov 20, 11:53 EST
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