All Systems Operational

Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) Operational
Healthie (Production) Operational
90 days ago
99.76 % uptime
Today
DoseSpot Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
99.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled updates to the AI Scribe system Dec 29, 2025 00:00-01:00 EST

We’ll be performing scheduled updates to the AI Scribe system during this time. AI Scribe will be temporarily unavailable — likely for about 5 minutes, but possibly up to 30 minutes.
Posted on Dec 23, 2025 - 13:48 EST
Dec 26, 2025

No incidents reported today.

Dec 25, 2025

No incidents reported.

Dec 24, 2025

No incidents reported.

Dec 23, 2025

No incidents reported.

Dec 22, 2025
Slower response times
Resolved - Page load times and API response times are back to normal. We're marking this as resolved.
Dec 22, 17:59 EST
Investigating - We're investigating reports of slower than normal response times, causing increased page loads and API timeouts. We'll post another update as soon as we have more info.
Dec 22, 14:46 EST
Dec 21, 2025

No incidents reported.

Dec 20, 2025

No incidents reported.

Dec 19, 2025

No incidents reported.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025
Faxing delays and errors
Resolved - This is resolved. You can now send faxes and view received documents without error.
Dec 15, 21:57 EST
Update - Inbound and outbound faxing is operational, but we’re still seeing occasional delays when sending a fax or viewing a received fax in Healthie. Sfax is performing maintenance tonight from 9:00–11:00 PM Pacific. Faxing will be unavailable during this time until the service is back online. We’ll keep this incident open and continue posting updates until Sfax confirms that these issues are fully resolved.
Dec 12, 23:59 EST
Update - We're still seeing delays with inbound and outbound fax processing, along with intermittent errors when trying to view faxes or add to a client's documents. Sfax continues to work through the root cause. All faxes are queued are will be delivered as the backlog clears. We'll continue to post updates until this is fully resolved.
Dec 11, 19:46 EST
Update - Sfax recovery is in progress. Services are starting to be restored, but you may still see errors when attempting to send or open a fax. We'll follow up with additional updates as we have more info.
Dec 10, 16:39 EST
Monitoring - This is a continuation of yesterday's Sfax incident: there are delays with inbound and outbound processing, along with intermittent errors when trying to view faxes or add to a client's documents. We're monitoring and will post updates as we know more.
Dec 10, 11:08 EST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
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