All Systems Operational

Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) ? Operational
Healthie (Production) Operational
90 days ago
99.99 % uptime
Today
DoseSpot ? Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
99.99 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 25, 2025

No incidents reported today.

Apr 24, 2025

No incidents reported.

Apr 23, 2025
Open-source GraphQL library throwing schema validation error
Resolved - The gQL Python client (https://github.com/graphql-python/gql) looks to be throwing a schema validation error on a GraphQL field that we believe to be valid under the GraphQL spec. If you are encountering an error, we advise disabling the schema validation feature while we investigate this further.
Apr 23, 19:16 EDT
Apr 22, 2025
Issue with Patients Access via web UIs
Resolved - This is now resolved.
Apr 22, 12:27 EDT
Investigating - We're seeing an increased number of reports of patients receiving an error when accessing Healthie via Web UIs. A fix is being put in place, and this should be resolved in the next 10-15 minutes There should be no impact on the API, mobile apps, or provider side
Apr 22, 12:19 EDT
Issue with Twilio and AT&T impacting SMS delivery
Resolved - Twilio has posted an update that they are seeing SMS messages sending successfully. "We are now observing successful SMS delivery to and from AT&T Network in United States of America. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available."
Apr 22, 10:57 EDT
Investigating - Twilio has posted a status update that they are seeing delivery issues to AT&T numbers. This would impact SMS-based 2FA and Appointment Reminder texts in Healthie. If you are using SMS-based 2FA and would like to temporarily disable it, please have an organization admin reach out to hello@gethealthie.com. Twilio will be posting updates at https://status.twilio.com/ and we continue to monitor.
Apr 22, 09:26 EDT
Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025
Zoom appears to be experiencing a global outage
Resolved - Zoom has appeared to at least have partially resolved the issue, and we are seeing API requests generally succeed as expected. We are working to backfill booked appointments that do not have a Zoom link

Update at 5:55 PM: We have backfilled all booked appointments that should have had a Zoom link but did not. Associated appointment.updated webhooks were triggered for those appointments
Apr 16, 16:42 EDT
Investigating - Zoom looks to be down. This would impact API calls that load Zoom data, and Healthie customers ability to join Zoom calls. This is not Healthie-specific, and appears to be impacting Zoom globally. Other Healthie video options (e.g built-in Healthie video or external videocall URLs) are not affected. We are continuing to monitor.
Apr 16, 15:08 EDT
Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

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