All Systems Operational

Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) Operational
Healthie (Production) Operational
90 days ago
99.99 % uptime
Today
DoseSpot Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Feb 2, 2026

No incidents reported today.

Feb 1, 2026

No incidents reported.

Jan 31, 2026
Elevated error rates with Zus
Resolved - We've seen error rates return to normal.
Jan 31, 13:10 EST
Investigating - We're investigating new reports of errors occurring when attempting to use the Zus integration. This may prevent patient and provider syncing with Zus.

Our team has raised the issue with Zus and they're investigating.
Jan 30, 12:45 EST
Jan 30, 2026
Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026
Increased Error Rates from Zus API
Resolved - We have seen error rates return to normal.
Jan 27, 17:00 EST
Investigating - The issue with Zus returning abnormal errors has re-appeared. We have re-raised this with Zus.
Jan 27, 13:45 EST
Increased Error Rates from Zus API
Resolved - Zus has resolved an issue on their end and this should be back to normal.
Jan 27, 11:51 EST
Investigating - Around 10AM eastern, Healthie began to receive higher timeout rates and abnormal error responses from the Zus API. This may be preventing patient and provider syncing with Zus. Our team has raised this with Zus and is investigating.
Jan 27, 10:51 EST
Jan 26, 2026
Delayed outbound faxes
Resolved - Outbound fax delivery time has remained at normal levels. We're marking this as resolved.
Jan 26, 12:30 EST
Monitoring - Sfax has deployed a fix to address what was causing outbound faxes to be delayed.

We're seeing a restoration to the normal delivery times of outbound faxes and are continuing to monitor to ensure a full resolution.
Jan 23, 21:22 EST
Identified - Sfax, our faxing provider, is reporting an issue on their end that's impacting the delivery of sent faxes, causing them to remain in a "Pending" status.

They're actively investigating and working on resolving what's introducing these delays. We'll post another update as soon as we have more info.
Jan 23, 16:09 EST
Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Jan 22, 2026

No incidents reported.

Jan 21, 2026
Staging webhooks not receiving events
Resolved - This was resolved around 10:30 AM eastern.
Jan 21, 11:35 EST
Investigating - We're investigating reports of webhook events not being sent out for accounts in the Staging environment.

Production is not affected. We'll post another update when we have more details.
Jan 20, 20:57 EST
Scheduled updates to the AI Scribe and Instant Transcription system
Completed - The scheduled maintenance has been completed.
Jan 21, 01:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 00:00 EST
Scheduled - We’ll be performing scheduled updates to the AI Scribe and Instant Transcription system during this time. AI Scribe and Instant Transcriptions will be temporarily unavailable — likely for about 5 minutes, but possibly up to 30 minutes.
Jan 20, 10:52 EST
Jan 20, 2026
Jan 19, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage