All Systems Operational

Uptime over the past 90 days. View historical uptime.
Optum (Change Healthcare) Operational
Healthie (Production) Operational
90 days ago
99.76 % uptime
Today
DoseSpot Operational
90 days ago
100.0 % uptime
Today
Healthie (Sandbox) Operational
90 days ago
99.76 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 19, 2025

No incidents reported today.

Dec 18, 2025

No incidents reported.

Dec 17, 2025

No incidents reported.

Dec 16, 2025

No incidents reported.

Dec 15, 2025
Faxing delays and errors
Resolved - This is resolved. You can now send faxes and view received documents without error.
Dec 15, 21:57 EST
Update - Inbound and outbound faxing is operational, but we’re still seeing occasional delays when sending a fax or viewing a received fax in Healthie. Sfax is performing maintenance tonight from 9:00–11:00 PM Pacific. Faxing will be unavailable during this time until the service is back online. We’ll keep this incident open and continue posting updates until Sfax confirms that these issues are fully resolved.
Dec 12, 23:59 EST
Update - We're still seeing delays with inbound and outbound fax processing, along with intermittent errors when trying to view faxes or add to a client's documents. Sfax continues to work through the root cause. All faxes are queued are will be delivered as the backlog clears. We'll continue to post updates until this is fully resolved.
Dec 11, 19:46 EST
Update - Sfax recovery is in progress. Services are starting to be restored, but you may still see errors when attempting to send or open a fax. We'll follow up with additional updates as we have more info.
Dec 10, 16:39 EST
Monitoring - This is a continuation of yesterday's Sfax incident: there are delays with inbound and outbound processing, along with intermittent errors when trying to view faxes or add to a client's documents. We're monitoring and will post updates as we know more.
Dec 10, 11:08 EST
Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025
Dec 11, 2025
Dec 10, 2025
Dec 9, 2025
Ongoing issues with Sfax
Resolved - This is resolved. You can now view and send faxes again without error. Faxes in a "Pending" state are queued and will be processed automatically over the next few hours.
Dec 9, 20:17 EST
Monitoring - We're aware of ongoing issues with faxing. You may see errors when attempting to view or send faxes in Healthie, as fax functionality is intermittently unavailable while services are degraded. These issues are a continuation of yesterday’s incident with our fax provider, and their team is actively working to resolve the problem as quickly as possible. We'll continue to post updates as we have new information to share.
Dec 9, 12:10 EST
Dec 8, 2025
Sfax outage affecting Healthie
Resolved - Sfax is starting to recover. You can now view and send faxes again in Healthie without error. They're still working through the backlog to process and deliver any pending faxes that may have been sent or received while the service was unavailable. We're marking this one as resolved.
Dec 8, 20:59 EST
Update - Sfax is starting to recover, but this incident is ongoing and fax features are still degraded. You might still see errors when attempting to send or open a fax in Healthie. We'll continue to post updates as we have them.
Dec 8, 17:52 EST
Monitoring - Our faxing provider Sfax is reporting an issue that is impacting user ability to access parts of their platform, including received faxes. You may see a "500" error when attempting to access affected faxes until the issue has been resolved. We're monitoring and will provide updates as we have more info.
Dec 8, 12:41 EST
Errors with DoseSpot
Resolved - DoseSpot has resolved this incident. You can now view and order prescriptions without error.
Dec 8, 14:27 EST
Monitoring - DoseSpot is addressing performance issues that are preventing providers from viewing and ordering prescriptions. They're working to restore service as quickly as possible. We'll continue to monitor for updates.

https://status.dosespot.com/posts/details/PJ8D4HP
Dec 8, 14:06 EST
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Endless loading when accessing certain pages
Resolved - If you're on an older version of our frontend, you may see a "Loading..." spinner that does not complete when opening certain pages.

This is resolved by clearing your browser cache or using an incognito window. You'll be able to access your account as expected when your browser is on the most up to date version of our platform.
Dec 5, 14:17 EST
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