We have not seen reports of customer issues, despite the blocks remaining in place, so are marking this as resolved. We continue to advise using an MFA app (vs SMS based authentication) especially for non-US phone numbers.

Early this morning, our captcha provider experienced an issue which led to a large increase of "Captcha Validation Failed" errors when attempting to sign in. We temporarily disabled the check at 7:35 am eastern, and our captcha provider confirmed the issue and resolved it at 8:10 a.m.

We saw much higher than normal response times between ~2:46-3:00 p.m eastern. This has since been resolved and our team continues to investigate the root cause.

Fix is in place and we're not seeing any new occurrences of the "session expired" error when signing into Staging. We're marking this as resolved.

Maintenance has completed

Prior to deploying, we identified a potential issue with this evening's planned update. We are postponing this work until we have a resolution.

Maintenance has completed

This issue should now be resolved and API key operations should be working normally.

Maintenance has completed

Response times have remained normal since our last update and the changes we performed to resolve the issue. We're closing out the incident.

Thank you for your patience. All queues are back to normal. The issue appears to have been related to underlying hardware in one of our AWS cluster and was resolved via cycling out all the hardware.

In the process of trying to manually keep queue volumes low and verify different potential solutions, some invalid webhooks were sent out (e.g webhooks for data that does not exist) and which are not able to be actioned on. These did not replace any valid webhooks, and all valid webhooks have been sent.

This issue has been resolved. Clients who received the error should refresh their page and attempt to join again. They will now be able to join video calls without issue.

This issue is resolved.

This is resolved. Please refresh the page, and the E-Rx Notifications link on the left menu bar will load DoseSpot as expected.

This has been resolved and all notes have been generated.

The help center is back online. You can now search for and view all docs at: help.gethealthie.com

Our host was able to scale our capacity to normal levels and this has been resolved. During this period, things may have been slightly slower, but we did not see meaningful increases in error rates or anything more impactful.

Maintenance has completed

Maintenance has completed

All forms are loading now as expected. This is resolved.

AWS has let us know that this has been resolved, and we are not aware of any further issues.

This was resolved around 9pm eastern on July 9th.

The Workflows feature is available again. If you do not see the link in the sidebar, please refresh the page.

This issue has been resolved.

We're confirmed conditional questions not displaying in certain cases was caused by an older version of the UI being used by the browser. Hard refreshing will resolve the issue.

Maintenance has completed